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Following Government advice, we are now cancelling all routine eye care and have decided to temporarily close our doors to patients. Whilst this is very difficult for all concerned, the safety of our patients and staff is paramount. That said, we are still working remotely and are very much available to all our patients whatever your query.
It is crucial we play our part to avoid putting added pressure on the NHS at this time, so please do make us your first port of call in an emergency. We are available during working hours, as well as out-of-hours, for any patients requiring URGENT eye care. Whilst we are unable to see you in person, we are able to provide an assessment via phone, or ideally video call, where we can discuss your issue. We can then advise on your best course of action. Should your issue require further investigation, we are able to advise who to contact and how to describe your issue, so you are seen by the right practitioner.
An ’URGENT EYE PROBLEM ’ includes such issues as, red eye, foreign body, eye trauma, recent loss of vision, recent onset of eye pain or symptoms which suggest a recent retinal tear or detachment such as flashing lights and floaters.
Contact lens orders will still be processed in the usual way. If you anticipate requiring additional contact lenses in the coming months, please get in touch as we are keen to ensure you do not have any break in your supply of lenses.
You are also very welcome to contact us by email with any general enquiries regarding your eye care. Please don’t hesitate to get in touch. We would love to hear from you.
We will update our website regularly should this current situation change.
Jenny and I would like to thank you all for your ongoing support and loyalty to the practice, and we would like to take this opportunity to wish you and your family all the very best.
Gareth and Jenny Hardcastle
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